Refund policy
Last updated: July 31, 2026
We want you to be comfortable with your purchase. This policy explains when an item can be returned, how to start a return, and when refunds are issued.
15-day return window
You have 15 days after your order is delivered to request a return. A return request sent after that period is not eligible unless applicable law requires otherwise.
Return eligibility
To qualify for a return, an item must be unworn, unused, unwashed, and in the condition in which it was received, with all original tags, hygiene liners, and packaging attached. You must also provide the order number or other proof of purchase.
The following items cannot be returned unless they arrived damaged, defective, or incorrect:
- Items marked final sale or non-returnable before purchase
- Gift cards and personalized items
- Undergarments, bodysuits, or swimwear with a removed or disturbed hygiene liner
- Pierced jewelry and opened beauty or personal-care products
Your statutory rights for defective or misdescribed goods are not limited by these exclusions.
Start a return
Email support@tutiboutique.com within the return window. Include your order number, the item you want to return, and the reason for the return. If an item is damaged or incorrect, include clear photos of the item and packaging.
Do not send an item back before receiving return instructions. Returns sent without authorization may be delayed or rejected.
Free return shipping
Tuti Boutique covers return shipping for eligible returns when you use the return method and instructions we provide. Any expedited or alternative return method chosen by the customer is not reimbursable. Original outbound shipping charges, import duties, taxes, and customs fees are non-refundable unless the return resulted from our error or applicable law requires otherwise.
Damaged, defective, or incorrect items
Inspect your order when it arrives. Contact us as soon as possible, and no later than 7 days after delivery, if an item is damaged, defective, or different from what you ordered. After review, we will provide an appropriate replacement, refund, or other remedy at no additional cost.
Exchanges
The fastest way to obtain another size or style is to request a return for the original item and place a new order. Replacement inventory is not reserved while a return is in transit.
Refunds
We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card provider may need additional time to post the credit.
If more than 15 business days have passed since we approved your refund, contact support@tutiboutique.com.
Cancellations and order changes
Cancellation or order-change requests must be submitted within 15 minutes after the order is placed. Contact us immediately with your order number. We cannot guarantee a cancellation after fulfillment begins. If an order can no longer be cancelled, you may request an eligible return after delivery.
Contact
Return questions can be sent to support@tutiboutique.com or discussed by phone at (307) 243-9720.